299bt Privacy Policy

1.1 — Information Provided at Registration

When creating an account, you provide the following information, which 299bt stores:

• Full name
• Date of birth (for age verification — users under 21 cannot register)
• Mobile number
• Email address
• Username and password
• National ID card or equivalent document for identity verification (where applicable)

1.2 — Transaction and Payment Information

Financial transaction details are recorded during deposits and withdrawals. Transactions on 299bt can be made via bKash, Nagad, Rocket, Upay, and bank transfer. This information includes:

• Mobile wallet number (bKash / Nagad / Rocket / Upay)
• Bank account number and bank name (for bank transfers)
• Transaction amount, time, and method
• Record of bonus and promotion usage

299bt does not store any full card numbers or bank passwords.

1.3 — Platform Usage Information

Certain information is collected automatically while you use 299bt:

• IP address and device type
• Browser and operating system information
• Session duration and page visit details
• Gaming history (which games were played and for how long)
• Information collected through cookies and similar technologies

1.4 — Information Provided Through Customer Support

When you contact us via live chat or email, a record of that conversation is kept. This includes the details of your query, complaint, and resolution. This information is used to improve the quality of customer support.

2.1 — Account Management and Service Delivery

299bt uses the information you provide to carry out the following:

• Creating, verifying, and maintaining accounts
• Keeping the login process secure
• Processing deposits and withdrawals
• Applying bonuses, cashback, and other promotions
• Tracking progress in the VIP programme

2.2 — Security and Fraud Prevention

By analysing user information, 299bt identifies suspicious activity and prevents fraud, money laundering, and other unlawful conduct. Prevention of multiple accounts and age verification are also part of this process.

2.3 — Service Improvement and Personalisation

299bt analyses your usage patterns to improve its services. Information about which games are most popular and when the platform experiences the most traffic is used in future planning. Through this, an effort is made to provide an experience suited to your preferences.

2.4 — Communication and Notification

299bt may contact you in the following situations:

• Important account-related notifications
• Security alerts and OTP messages
• Information about new promotions and offers (with your consent)
• Notification of changes to policies

You can unsubscribe from promotional messages at any time.

3.1 — Sharing Information with Third Parties

299bt does not sell your personal information. However, information may be shared with third parties in specific circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, and banks receive the information necessary to verify transactions.
• Game Providers: Game studios on the platform, including Pragmatic Play, PG Soft, JILI, and Evolution, receive the information necessary to operate games.
• Technology Partners: Technology service providers receive limited access to information for maintaining the platform's security and infrastructure.
• Legal Obligations: Information will be provided if required to comply with Bangladeshi law or orders from authorities.

In all cases, the amount of information shared is kept to a minimum, and the relevant third parties are obligated to maintain confidentiality.

3.2 — Analytics and Advertising Services

Third-party analytics tools may be used to analyse platform traffic and usage. Information collected in this context is generally anonymised and is not suitable for directly identifying any individual.

4.1 — Technical Security Measures

299bt uses industry-standard technology to keep its users' information secure:

• SSL Encryption: All communication between the platform and the user's device is encrypted using SSL technology.
• Data Encryption: Stored sensitive information is kept in an encrypted format.
• Firewall and Security Monitoring: Round-the-clock monitoring is in place to prevent unauthorised access.
• Two-Factor Verification (OTP): An additional layer of security is added to logins and transactions.

4.2 — Administrative Security

Only authorised staff have access to user information, and they are bound by confidentiality agreements. Regular security audits are conducted to identify weaknesses and resolve them promptly.

4.3 — Response to a Data Breach

In the event of a data breach, 299bt will notify affected users as quickly as possible and take the necessary steps to resolve the issue. In such a situation, users will be advised to contact the customer support team.

5.1 — What Cookies Are and Why They Are Used

Cookies are small data files stored on your device. 299bt uses the following types of cookies:

• Essential Cookies: Required to maintain login sessions and for core functionality.
• Performance Cookies: For analysing site speed and performance.
• Preference Cookies: To remember your language preference and other settings.

5.2 — Cookie Control

You can turn off non-essential cookies by changing your browser settings. However, this may limit some features of the platform. Detailed instructions on managing cookies can be found in your browser's help section.

6.1 — How Long Information Is Kept

While an account is active, 299bt stores all necessary information. Even after an account is closed, certain information may be retained for legal and business purposes. Financial transaction records are kept for a specific period in accordance with applicable legal obligations.

6.2 — Request to Delete Information

You may request that your personal information be deleted. However, it may not be possible to delete all information immediately due to legal obligations or ongoing disputes. For such requests, please contact our 24/7 customer support.

7.1 — Your Rights Regarding Your Information

As a registered user of the 299bt platform, you have the following rights:

• Access: The right to know what information is held about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Opt Out of Marketing: The right to withdraw from promotional communications.
• Account Closure: The right to request account closure and deletion of related information (subject to legal obligations).
• Filing a Complaint: The right to raise a complaint about data management.

7.2 — How to Exercise Your Rights

To exercise any of the above rights, please contact our customer support team. 299bt will review your request promptly and with care. To learn about responsible gaming matters, read our Responsible Gaming Guidelines, which also cover account limits and self-exclusion.

8.1 — Age Restriction

299bt is for users aged 21 and above only. We do not knowingly collect information from minors. Date of birth is verified at registration, and if a person is found to be under 21, their account will be cancelled and the related information will be deleted.

If you become aware that a minor known to you has registered on our platform, please notify us immediately through customer support.

9.1 — Notice of Changes

299bt may update this privacy policy when needed. For significant changes, a notification will be sent to the registered email or posted on the platform. Continued use of the platform after changes are made will be considered acceptance of the new policy.

To learn about recent changes and get answers to other detailed questions, visit our FAQ section. You can also read the About Us page to learn more about the full terms of our service and get to know 299bt.

9.2 — Contact

If you have any questions or concerns about this privacy policy, please contact the 299bt customer support team:

• Live Chat: 24/7 — available in Bengali and English
• Email: [email protected]

Our team aims to respond within 15 minutes to 2 hours.